Approval by mail#
How do I install mail approval?
You'll find a procedure to help you use the plugin.
Can I customise the validation notification?
It is possible to modify the notification via
setup >
Notifications
Notification templates > tickets validation> template translations
Is it possible to validate a request that has been cancelled using the same link?
No, this is not possible, an error message will prevent you from doing so. You will have to recreate a validation request from the ticket.
Why hasn't the recipient received the approval email?
This may be due to several parameters:
- Check that your SMTP is correctly configured,
- Check that the cron on your server (on-premise only) is active,
- Check that the automatic action responsible for sending emails is correctly configured (
setup>automatic actions>queuednotification). - Check that there are no items in your notification queue (
administration>notification queue) - Check that the recipient has an email address
Which tags are added by email approval?
The tags are available from
Setup >
Notifications
Notification templates > tickets validation> template translations.
##ticket.satisfaction.answer.1## URL to use to rate 1 star out of 5
##ticket.satisfaction.answer.2## URL to use to rate 2 star out of 5
##ticket.satisfaction.answer.3## URL to use to rate 3 star out of 5
##ticket.satisfaction.answer.4## URL to use to rate 4 star out of 5
##ticket.satisfaction.answer.5## URL to use to rate 5 star out of 5
##ticket.satisfaction.answer.comment## URL to use to rate with a comment
##ticket.solution.accept.url## URL to use to accept solution
##ticket.solution.reject.url## URL to use to reject solution
##ticket.validation.accept.url## URL to use to accept approval request
##ticket.validation.reject.url## URL to use to reject approval request