Skip to content

Approval by mail

How do I install mail approval?

You'll find a procedure to help you use the plugin.

Can I customise the validation notification?

It is possible to modify the notification via setup > Notifications Notification templates > tickets validation> template translations

Is it possible to validate a request that has been cancelled using the same link?

No, this is not possible, an error message will prevent you from doing so. You will have to recreate a validation request from the ticket.

Why hasn't the recipient received the approval email?

This may be due to several parameters:

  • Check that your SMTP is correctly configured,
  • Check that the cron on your server (on-premise only) is active,
  • Check that the automatic action responsible for sending emails is correctly configured ( setup > automatic actions > queuednotification).
  • Check that there are no items in your notification queue ( administration > notification queue)
  • Check that the recipient has an email address
Which tags are added by email approval?

The tags are available from Setup > Notifications Notification templates > tickets validation> template translations.

##ticket.satisfaction.answer.1## URL to use to rate 1 star out of 5

##ticket.satisfaction.answer.2## URL to use to rate 2 star out of 5

##ticket.satisfaction.answer.3## URL to use to rate 3 star out of 5

##ticket.satisfaction.answer.4## URL to use to rate 4 star out of 5

##ticket.satisfaction.answer.5## URL to use to rate 5 star out of 5

##ticket.satisfaction.answer.comment## URL to use to rate with a comment

##ticket.solution.accept.url## URL to use to accept solution

##ticket.solution.reject.url## URL to use to reject solution

##ticket.validation.accept.url## URL to use to accept approval request

##ticket.validation.reject.url## URL to use to reject approval request


Last update: 04/12/2023