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Profiles and habilitations#

what is a Profile?#

Definition: set of rights.

A profile is a list of rights. Profiles are built on the basis of an interface:

  • Simplified interface : designed for end users.
  • Standard interface: for the rest of the users (admin profiles).

which profiles are created by default?#

By default 8 profiles are available in GLPI:

  • Super Admin: this profile has all rights ;
  • Admin: ideal for entity administrators (no rights for general configuration);
  • Technician: has access to the inventory and helpdesk in order to process tickets;
  • Supervisor: can perform as a Technician by adding elements allowing the management of team and its organization (allocationof tickets ...);
  • Hotliner: it allows you to create tickets and track them, but not to be in charge of them as a technician;
  • Observer: this profile has "read" rights for inventory, management and, perhaps, observer data for a ticket;
  • Self-Service: this profile is limited to the simplified interface,
  • Read-Only: used only for "locked" objects

Where can i manage profile?#

  • magenement is done from the Administration> Profiles menu;
  • the rights are divided into different tabs, they correspond to the "modules" of GLPI;
  • we advise to use the existing profiles by default and not to multiply the profiles.

What is an authorization?#

  • An authorization is the "connection" between User, Profile and Entity;
  • A user can be linked to one or more entities and with different rights (several authorizations);
  • These rights can be passed to the daughter entities (recursive) or no.

A schematic example of delegation of rights:

Alt text

how to assign a authorization to a user#

  • The authorizations of user are managed in the "Authorizations" tab of the user's file.
  • These can be added automatically via Authorization Rules (during LDAP synchronization for example).

What are the differences between standard and simplified interfaces?#

The profiles in GLPI (8 by default) are of two types, representing two different user interfaces:

  • The Simplified interface

    • on a default installation, only for the profile named Self-Service
  • The Standard interface

    • on a default installation, for all other profiles: Super-Admin, Admin, Hotliner, Observer, Supervisor, Technician, Read-Only

The Simplified interface contains a very limited menu, giving access by default only to:

  • Tickets
  • The reservation of equipment
  • The consultation of the FAQ
  • And the access to the forms of your catalog of services.

This interface is used by end-users. These users - with a simplified interface - are free and unlimited.

The Standard interface contains all GLPI menus (depending on the administrative rights), and is used by:

  • Technicians
  • "IT agents"
  • Helpdesk agents
  • Or even administrators, fleet managers, etc.

What are the conditions for reopening a ticket?#

To reopen a ticket, 3 conditions must be met:

  • You must be able to create follow-ups
  • The status of the ticket is closed
  • To be able to pass a ticket in new status or in assigned status

Thanks to these 3 conditions, it is therefore possible to create a profile which would be authorized to reopen a closed ticket.