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Entities#

What is an entity?

Definition: organisational object used to partition the view and scope of action of users.

Entities are used to :

  • Partition the view of users who connect to GLPI.
  • Show each user only the things they need to see.
  • Manage administration delegations.

Examples

By budget entity: the equipment purchased in each entity is well separated. Most of the time for each IT department, a separate entity. Important: GLPI can be used with a single entity.

Example

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Important to know

GLPI does not limit the creation of entities. The more you increase the number of entities : - The more complex the system becomes (rules, failover, etc). - The longer it takes to execute requests.

Administrators often want entities to meet a need, whereas other concepts requiring less complexity are there to meet it:

  • Group: to assign equipment/tickets to a department or a team of people.
  • Location: to determine the geographical position of the equipment/person.
Where can i manage entities?
  • is done from the menu Administration > Entities ;
  • the root entity cannot be deleted, only renamed.
how to navigate in the Entities?

Click on the Root Entity (Tree) link:

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A menu appears, allowing you to restrict GLPI's view :

  • either on an entity by clicking on its name.
  • or a tree structure under this entity by clicking on the double green arrow to the right of the entity name.

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Why can i add new sub-entity?

As soon as there is at least one entity, GLPI adds a "Sub-entity" field to certain objects.

By using this field, you can choose whether the object has a scope:

  • Local: it will only be visible in the entity in which it is located.
  • Global: as Local with visibility in its sub-entities.

Example

Suppliers

  • An administrator of an entity creates its suppliers (local).
  • A GLPI administrator creates suppliers common to all entities (global).

Contracts and contacts

  • A contract is common to all entities (global).
  • An administrator of an entity creates its own contacts for this contract (local).
Why aren't the entities I've created visible even though my super-admin profile is in recursive mode?

When creating an entity, remember to disconnect/reconnect in order to be able to see them in the list.

For on-premise instances

  • If, despite disconnection, they are still not visible, go to the GLPI folder on your server and enter the command php bin/console cache:clear.

  • Finally, you can also clear the MYSQL cache with the commands : 

    mysql -u root -p
reset query cache;

How do I customise the information for an entity?

From administration > entities, go to the address tab to modify the information specific to your entity.

Can I customise an entity's interface?

It is possible, this step requires knowledge of CSS. From administration > entities, you can activate CSS customisation. Insert the CSS code you need to customise your interface.

How do I change an entity's email addresses?

If you want your entity to use a particular send and/or reply address, you can change it so that it does not use the default address. From administration > entities, go to notifications and change the desired information to the values of your choice.

I have a default ticket template but I want to use another one for a particular entity, how do I go about this?

From administration > entities, go to the assistance tab. You can change the ticket, change and problem templates to the ones that suit you best. You can always go back by clicking on default.

How can I see all the rules assigned to an entity?

From administration > entities, go to the rules tab. You will be able to see all the rules that apply to the entity.