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Support and partner#

How to become a partner?#

Do you have customers interested in our GLPI Network Cloud (SaaS) offer?

Become a partner: find more information on this page. Or describe your project on this page, we will answer you!

Is support included in the offer?#

Yes, it is a MOC support/in-service support package (maintenance in operational condition). We fix bugs that you may encounter, we apply security patches, and as planned with you we carry out minor and major updates.

If you wish to benefit from other services (assistance support, advice and assistance with configuration, developments, etc.): this is done under additional estimate/cost (from one of our official partners) after studying your request.

Warning

Cloud services do not include level 1 and level 2. Only level 3 is included in the offer (correction of bugs impacting the code or impacting services linked to access to your Cloud instance). For assistance with configuration, please refer to the list of our partners

How to contact us?#

  • If you are already our customer, please, use the “Support” function in your account.
  • If you are not a customer yet, please, contact us using this page.

How to get help from a partner?#

You can discover how GLPI works and configure it yourself, then contact an official partner-integrator if you encounter difficulties or if you want to speed up the configuration of your instance by being accompanied by a professional.

Consult our partners on this page

What is a patch?#

A file patch is a set of changes (+/-) designed to update, fix, improve or remove lines in GLPI source code.

Here is an example of bug-fix.diff

Alt text

  • The + informs that we add some code
  • The - informs that we remove some code

How to apply a patch?#

A procedure is available to help you apply your patch

What plugins are supported?#

You can find the list of supported plugins on this page