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In most cases, this problem comes from the execution mode of the automatic action.

In GLPI mode, it is normal for your actions to have trigger problems at night / weekend, because these actions are only triggered by user activity in GLPI interface.

In CLI mode, however, automatic actions will be triggered by our internal system, regardless of activity in GLPI.

CLI mode is therefore recommended, it is activated by default on paid instances (triggering every 15 minutes), if you are in a test period, do not hesitate to contact us, we can activate it on demand.


Documentation GLPI "Configure automatic actions"