Collect emails from Gmail#
If you want to collect emails from a Gmail mailbox to transform them into GLPI tickets, here are the instructions.
Google account#
You need to generate an application password from your Google account so that you can transform your e-mails into tickets from the collector.
Follow the procedure below to generate a GLPI-specific password from the account that will use IMAP services via the collector.
https://support.google.com/accounts/answer/185833?hl=fr
Configure Gmail#
IMAP must be allowed in your email settings
Settings -> Forwarding and POP/IMAP -> IMAP access> Enable IMAP -> Save changes
Configured GLPI#
In your Collector, you must enter your IMAP authentication parameters. Google provides authentication settings to enter on third-party applications here.
You can find the generic configuration of a collector here.