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Install GLPI on Ubuntu#

For this installation, we need

  • A Linux Ubuntu Server 22.04 LTS
  • A Web server - Apache
  • A code interpreter - PHP
  • A Data Base Server Management Platform - MariaDB in this case

We are separating this process in 6 steps:

  1. Installing components
  2. Database configuration
  3. Preparing files and folders to install GLPI
  4. Giving correct folder and files permission on linux to install GLPI
  5. Configuring web server and PHP
  6. Starting web installation

1 - Installing the components#

Before we start, make sure your server is up to date

apt update && apt upgrade


If your firewall is enabled, you need to allow ssh, http and https connections to this server. According to your security policies.

For this post, we are using Apache 2, MariaDB Server, PHP and its respective extensions. If your operating system and repositories are updated, the latest stable version of the extensions are already the ones downloaded.

apt install -y apache2 php php-{apcu,cli,common,curl,gd,imap,ldap,mysql,xmlrpc,xml,mbstring,bcmath,intl,zip,redis,bz2} libapache2-mod-php php-soap php-cas
apt install -y mariadb-server
* After all the components are installed, we need to follow the steps 2 - 6.

2 - Database Configuration#

MariaDB, by default is provided without a default password set to the root user and with some default settings that need to be correctly configured.

Secure MariaDB Installation#


Minimum recommendation

  • Change the root password
  • Remove anonymous users
  • Disallow root login remotely
  • Remove test database
  • Reload privilege tables

Furthermore, since GLPI is a global ITSM tool which may be used by people from all around the world at the same time, you would like to activate the possibility to GLPI database service user to read timezone information from your default mysql database.

mysql_tzinfo_to_sql /usr/share/zoneinfo | mysql mysql

Create a user and database dedicated to GLPI#

mysql -uroot -pmysql
CREATE USER 'glpi'@'localhost' IDENTIFIED BY 'yourstrongpassword';
GRANT ALL PRIVILEGES ON glpi.* TO 'glpi'@'localhost';
GRANT SELECT ON `mysql`.`time_zone_name` TO 'glpi'@'localhost';


Choose a secure and strong password for your service user. This is the user GLPI uses to access and save information in the GLPI Database.

3 - Preparing files to Install GLPI#

After you installed the components and created a first database and service user to receive GLPI folders, you will download the *.tgz latest version of GLPI and store it on apache main root folder.


You may always find the latest stable release on

cd /var/www/html
tar -xvzf glpi-10.0.15.tgz

Filesystem Hierarchy Standard Breakdown#

In this scenario we are storing GLPI information in different folders and following the FHS where, usually.

  • /etc/glpi : for the files of configuration of GLPI (config_db.php, config_db_slave.php) ;
  • /var/www/html/glpi : for the source code of GLPI (in reading only), served by Apache;
  • /var/lib/glpi : for the variable files of GLPI (session, uploaded documents, cache, cron, plugins, …);
  • /var/log/glpi : for the log files of GLPI.

To make sure GLPI will find those files, we need to indicate in two different files where these folders are on the system:

The Downstream file#

The downstream.php file is responsible for instructing GLPI application where the GLPI_CONFIG_DIR - the configuration directory of GLPI - is stored. Remember, we must indicate /etc/glpi as the new folder for configuration files. GLPI understands that a file called downstream.php inside the inc folder has these instructions.

  • Create the downstream.php file
vim /var/www/html/glpi/inc/downstream.php
  • Declare the new config file folder - you can insert this content in this file you have created
define('GLPI_CONFIG_DIR', '/etc/glpi/');
if (file_exists(GLPI_CONFIG_DIR . '/local_define.php')) {
require_once GLPI_CONFIG_DIR . '/local_define.php';
  • Now you may move the folders from its current directory to the new directories:
mv /var/www/html/glpi/config /etc/glpi
mv /var/www/html/glpi/files /var/lib/glpi
mv /var/lib/glpi/_log /var/log/glpi

After you declare the new GLPI_CONFIG_DIR with the downstream.php, navigate to this new directory /etc/glpi and create a new file called local_define.php. This file is reponsible for instructing GLPI where the other directories are stored.

We are changing the documents folder ( files ) and the logs folder ( files/_log ) to their new directory.

  • Create the local_define.php file
vim /etc/glpi/local_define.php
  • Paste the following in this file
define('GLPI_VAR_DIR', '/var/lib/glpi');
define('GLPI_CRON_DIR', GLPI_VAR_DIR . '/_cron');
define('GLPI_DUMP_DIR', GLPI_VAR_DIR . '/_dumps');
define('GLPI_GRAPH_DIR', GLPI_VAR_DIR . '/_graphs');
define('GLPI_LOCK_DIR', GLPI_VAR_DIR . '/_lock');
define('GLPI_PICTURE_DIR', GLPI_VAR_DIR . '/_pictures');
define('GLPI_PLUGIN_DOC_DIR', GLPI_VAR_DIR . '/_plugins');
define('GLPI_RSS_DIR', GLPI_VAR_DIR . '/_rss');
define('GLPI_SESSION_DIR', GLPI_VAR_DIR . '/_sessions');
define('GLPI_TMP_DIR', GLPI_VAR_DIR . '/_tmp');
define('GLPI_UPLOAD_DIR', GLPI_VAR_DIR . '/_uploads');
define('GLPI_CACHE_DIR', GLPI_VAR_DIR . '/_cache');
define('GLPI_LOG_DIR', '/var/log/glpi');

4 - Folder and File Permissions#

Here is a suggestion of permissions for your GLPI installation

chown root:root /var/www/html/glpi/ -R
chown www-data:www-data /etc/glpi -R
chown www-data:www-data /var/lib/glpi -R
chown www-data:www-data /var/log/glpi -R
chown www-data:www-data /var/www/html/glpi/marketplace -Rf
find /var/www/html/glpi/ -type f -exec chmod 0644 {} \;
find /var/www/html/glpi/ -type d -exec chmod 0755 {} \;
find /etc/glpi -type f -exec chmod 0644 {} \;
find /etc/glpi -type d -exec chmod 0755 {} \;
find /var/lib/glpi -type f -exec chmod 0644 {} \;
find /var/lib/glpi -type d -exec chmod 0755 {} \;
find /var/log/glpi -type f -exec chmod 0644 {} \;
find /var/log/glpi -type d -exec chmod 0755 {} \;

5 - Configure the Web Server#

For GLPI to run smoothly, without the need of complex URLs, we recomend you use a DNS name for your server and create a Virtual Host to forward all the requests coming to your instance looking for this previously created DNS entry to the correct path in your Apache configuration. More information about web server configuration can be found here

How to create a VirtualHost dedicated to GLPI?#

  • Create a file on /etc/apache2/sites-available/glpi.conf


If you need, you can change the file name to your webserver standards.

  • In this file, you will add the following content:
    # Start of the VirtualHost configuration for port 80
    <VirtualHost *:80>
        # Specify the server's hostname
        DocumentRoot /var/www/html/glpi/public
        # The directory where the website's files are located
        # Start of a Directory directive for the website's directory
        <Directory /var/www/html/glpi/public>
            Require all granted
            # Allow all access to this directory
            RewriteEngine On
            # Enable the Apache rewrite engine
            # Ensure authorization headers are passed to PHP.
            # Some Apache configurations may filter them and break usage of API, CalDAV, ...
            RewriteCond %{HTTP:Authorization} ^(.+)$
            RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
            # Redirect all requests to GLPI router, unless the file exists.
            RewriteCond %{REQUEST_FILENAME} !-f
            RewriteRule ^(.*)$ index.php [QSA,L]
        # End of the Directory directive for /var/www/glpi/public
    # End of the VirtualHost configuration for port 80


The variables can be changed to your standards, file locations or folder names

  • ServerName if you have a public URL, you can type it here
  • DocumentRoot if you will store GLPI in a different page, change it too.

After the Virtual Host file is created you should disable the default apache site configuration, enable the rewrite module and reload the new vhost file.

a2dissite 000-default.conf # Disable default apache site
a2enmod rewrite # enable the rewrite module
a2ensite glpi.conf # enable the new apache virtual host settings for your glpi instance
systemctl restart apache2

Set up the PHP.ini file#


We recommend to use always the latest supported PHP release for better performance.

For GLPI to work properly it is recommended to change the following parameters on your php.ini file

  • Open the php.ini file
vim /etc/php/8.1/apache2/php.ini

Change the following parameters

  • upload_max_filesize = 20M Maximum size for uploaded files is set to 20 megabytes.
  • post_max_size = 20M Maximum size for POST data (e.g., form submissions) is also set to 20 megabytes.
  • max_execution_time = 60 Maximum execution time for a PHP script is set to 60 seconds.
  • max_input_vars = 5000 Maximum number of input variables (e.g., form fields) a script can accept is 5000.
  • memory_limit = 256M The maximum amount of memory a single PHP script can use is 256 megabytes.
  • session.cookie_httponly = On Sets the "HttpOnly" attribute for session cookies
  • date.timezone = America/Sao_Paulo Sets the default timezone for PHP to yours.

To add your timezone, please refer to the official list of supported timezones for PHP

6 - Start Web Installation#

Once the installation and configuration of dependencies are done, the installation can continue on a web browser with access to this same server. Open a Web browser and type the DNS record you have created for this server.