General setup#

How can I get information on API documentation?#

In order to get help on APIs, you can consult the documentation directly from your instance. To do this, in setup > general > API change the option to Yes to enable API Rest. The online API documentation option will appear. If you get an error message when you click on the documentation, click on full access from localhost and delete the IPs (or enter the IP of the workstation you are on) in the start and end of IPv4 address range fields.

Do you have a password policy?#

Yes, for internal accounts only. As external accounts (LDAP, SSO, etc.) depend on a dedicated server, this policy cannot be applied to these accounts.

It is possible to request that the password :

requires at least one number,
requires at least one lower case letter,
requires at least one symbol,
be of a minimum length (configurable length),
expires after a set period of time,
is deactivated if the password has not been changed for a certain period of time (configurable time limit),

It is also possible to request that an expiry notification be sent to users.

How to disable password reset by e-mail?#

To disable password reset by e-mail, you need to deactivate the Password forget notification ( Setup > Notifications > Notifications).

Can I increase the password reset time by one day?#

When you request a password reset from GLPI, you have 24 hours to carry out the reset. This time cannot be changed. If the 24 hours are exceeded, a new request must be made.

How do I put GLPI into maintenance mode?#

If you have operations to perform that require GLPI to be put into maintenance mode, it is possible to do this in 2 ways:

In cli (on premise only): in the glpi folder run php bin/console maintenance:enable (or php bin/console maintenance:disable to deactivate it)
In WebUI: in the setup > general menu system tab

Tip

To override maintenance mode, you can access GLPI by adding ?skipMaintenance=1 (https://myinstance.com/index.php?skipMaintenance=1)

How do I purge the GLPI history?#

In order not to overload the GLPI database, it is possible to purge the history of certain items:

general,
software,
financial and administrative information,
users,
components,
all sections (purge all history entries)

By default, the "keep all" option is selected. It is possible to keep the history for between 1 and 120 months, either per section or for the whole.

Info

History refers to the historical tab of a GLPI object.

What are locks used for?#

Locks are used to prevent certain information from being modified.

Example

You don't want the user field to be modified during automatic inventory feedback.

In this case, you need to activate the locks in setup > general > general setup. Select use locks and select the profile to be used when locking items and the types of object to lock. To lock a field, simply change it manually. Only the profile you have set up will be able to lock and unlock fields. To unlock them, go to the lock field of the item in question.

A padlock will appear when information is locked.

Is it possible to set up working days for support?#

Yes, in setup > general tab assistance you can set up working days in the planning work days field.

How do I change my GLPI theme?#

There are several ways to change the theme:

For individual use: go to user settings (top right) then in the personalization tab you can choose the color palette that suits you.
For a global setting: go to setup > general > default values. You can choose the colour palette that suits you and will be applied to all users.

You can also modify the CSS by entity. Go to administration > entities, select the entity you want, then UI customization. Indicate Yes in the enable CSS customization field and paste your CSS code in the dedicated area.

How do I assign a default language for all users?#

To change the default language, go to setup > general > default values. A default language field is available in the personalization section. This change is valid for all users.

Info

Users will still be able to change their language if they wish from their profile.

How do I retrieve my instance's UUID?#

Valid for on-premise instances only:

In setup > General click on see what would be sent. This is the 1st value that will appear:

{ .yaml } "glpi": { "uuid": "hQ6ZuLpydjmaTuUCqnaqE6tTdsksio84sdfV8Kb1", "version": "10.0.10", }

How can I increase the number of search results per page?#

In setup > general > general setup, adjust the Default search results limit (page) as desired.

How can I deactivate the global search?#

In configuration > general > general configuration, put no to global search.

Can I activate/deactivate the option to "remember me"`?#

In configuration > general > general configuration, at the bottom of the screen, click on deactivate or indicate in days the possible retention of the identifier.

Can I configure closing days?#

It is possible to configure closing days (public holidays) from configuration > titles, enter closing and click on closing periods. A procedure is available to help you set them up.

Can I increase the password reset time to one day?#

When you request a password reset from GLPI, you have 24 hours to reset your password. This time cannot be changed. If the 24 hours are exceeded, a new request must be made. A procedure is available to help you set them up.

Can we synchronize a calendar with GLPI?#

GLPI integrates a CalDAV server, which allows sharing of a GLPI calendar externally. It is also possible to modify it from both places. It's native via the link I provided previously.

To do this, go to Assistance > Planning
Click on
Then click on "Copy CalDAV URL to clipboard"
Paste this link into your email tool

Copying a link from an external email to GLPI (Outlook calendar type) is not native. You must use a third-party tool (outside the scope of Teclib) such as https://caldavsynchronizer.org.

How can I avoid importing duplicates into GLPI?#

If you don't want 2 items to have the same serial number, or 2 users to have the same ID, field uniqueness will help you avoid these duplicates. To configure it, you can follow this procedure.

What types of documents/extentions can be uploaded to GLPI?#

From :ti-setting:Setup > Dropdowns > Document types you can manage the types of documents authorised to be uploaded to GLPI:

Name	Extension	Autorized by défault
Adobe Illustrator	ai	Yes
AIFF	aiff	Yes
BMP	bmp	Yes
BZip	bz2	Yes
Cheader	h	Yes
Csource	c	Yes
Comma-Separated Values	csv	Yes
Debian	deb	Yes
DjVu	djvu	Yes
DVI	dvi	Yes
Excel	xls	Yes
Excel	XML/xlsx	Yes
Flash	swf	Yes
GIF	gif	Yes
GIMP multi-layer	xcf	Yes
GZ	gz	Yes
HTML	html	Yes
JPEG	jpg	Yes
JPEG	jpeg	Yes
JSON file	json	Yes
LaTeX	tex	Yes
Midi	mid	Yes
MNG	mng	Yes
MP3	mp3	Yes
MPEG	mpg	Yes
Oasis Open Office Base	odb	Yes
Oasis Open Office Calc	ods	Yes
Oasis Open Office Calc Template	ots	Yes
Oasis Open Office Chart	odc	Yes
Oasis Open Office Draw	odg	Yes
Oasis Open Office Draw Template	otg	Yes
Oasis Open Office HTML	oth	Yes
Oasis Open Office Image	odi	Yes
Oasis Open Office Impress	odp	Yes
Oasis Open Office Impress Template	otp	Yes
Oasis Open Office Math	odf	Yes
Oasis Open Office Writer	odt	Yes
Oasis Open Office Writer Master	odm	Yes
Oasis Open Office Writer Template	ott	Yes
Ogg Vorbis	ogg	Yes
OpenOffice	sxw	Yes
OpenOffice Calc	sxc	Yes
OpenOffice Impress	sxi	Yes
Pascal	pas	Yes
PDF	pdf	Yes
Photoshop	psd	Yes
PNG	png	Yes
PostScript	eps	Yes
PostScript	ps	Yes
PowerPoint	ppt	Yes
PowerPoint	XML/pptx	Yes
QuickTime	mov	Yes
QuickTime	question	Yes
RealAudio	ra	Yes
RealAudio	ram	Yes
RealAudio	rm	Yes
RedHat/Mandrake/SuSE	rpm	Yes
RTF	rtf	Yes
Scalable Vector Graphics	svg	Yes
StarOffice	sdd	Yes
StarOffice	sdw	Yes
Stuffit	sit	Yes
texte	txt	Yes
TGZ	tgz	Yes
TIFF	tif	Yes
WAV	wav	Yes
Windows Media	asf	Yes
Windows Media	avi	Yes
Windows Media	wmv	Yes
Word	doc	Yes
Word	XML/docx	Yes
xml	xml	Yes
zip	zip	Yes

Add a document type

You can authorise a new document type to be added to GLPI by clicking on Add