Tasks#
What is a task?
Tasks in GLPI are used to materialise an action to be carried out or a decision to be made within a Tickets / Problems / Changes. The main idea of this object is therefore planning.
Example
Create a task to schedule the update of the file server in non-production.
How do I create a task?
When a ticket is open and requires a particular action, you can create a task to plan the action in question. Enter the ticket which requires a task to be created. Click on response > create a task
(or create a task directly, depending on how your interface is set up).
You can define several criteria here:
- the content of the task,
- insert a task template,
- associate a task category,
- make it public or private,
- schedule the task,
- specify a duration,
- the technician who will be responsible for carrying out the task (and who will appear in the GLPI calendar)
- créer un rappel.
To help you set up your task, you can follow this guide
How can I Limit the schedules for planning?
To ensure that you do not schedule a task outside office hours, it is possible to set availability times.
In
setup
> :ti:adjustments:general
> assistance
set the desired times in limit of the schedules for planning
.
If you schedule a task outside these hours, a message will warn you that it is scheduled for non-working hours.
Can I add a Microsoft365 calendar to my schedule ?
GLPI allows an external calendar to be displayed in the schedule, via the
button located at the top of the list of displayed calendars
Assistance
>
Planning
.
This only displays events from this calendar in the "planning" view (no notifications or modifications are possible from GLPI, etc.).