Tasks#
What is a task?#
Tasks in GLPI are used to materialise an action to be carried out or a decision to be made within a Tickets / Problems / Changes. The main idea of this object is therefore planning.
Example
Create a task to schedule the update of the file server in non-production.
How do I create a task?#
When a ticket is open and requires a particular action, you can create a task to plan the action in question. Enter the ticket which requires a task to be created. Click on response > create a task (or create a task directly, depending on how your interface is set up).
You can define several criteria here:
- the content of the task,
- insert a task template,
- associate a task category,
- make it public or private,
- schedule the task,
- specify a duration,
- the technician who will be responsible for carrying out the task (and who will appear in the GLPI calendar)
- créer un rappel.
To help you set up your task, you can follow this guide
How can I Limit the schedules for planning?#
To ensure that you do not schedule a task outside office hours, it is possible to set availability times.
In
setup > :ti:adjustments:general > assistance set the desired times in limit of the schedules for planning.
If you schedule a task outside these hours, a message will warn you that it is scheduled for non-working hours.
Can I add a Microsoft365 calendar to my schedule ?#
GLPI allows an external calendar to be displayed in the schedule, via the
button located at the top of the list of displayed calendars
Assistance >
Planning.
This only displays events from this calendar in the "planning" view (no notifications or modifications are possible from GLPI, etc.).
What is the difference between the ‘Date’ field and the ‘Start date’ field?#
The fields in the bottom box are linked to the schedule, as it is possible to create a task without scheduling it. These fields are therefore optional. However, if a task is scheduled, the values will be identical.
