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GLPI AI#

How to install GLPI AI?#

A procedure is available here to help you set up GLPI AI

What are the features of GLPI AI?#

GLPI AI gives you the ability to summarize the timeline of a ticket. By clicking on summarize in a ticket, GLPI AI will be able to display the main steps of the ticket, the tasks carried out or to be carried out, in certain cases the customer's feelings.

Do you need a paid OpenAI account to take advantage of GLPI AI?#

No, but with the free version you will be limited to GPT-3.5 and a $5 credit will be posted to your account to use within a certain time frame. Once the credit has expired or been used, you will no longer be able to use GLPI AI to summarize tickets that have not yet been summarized. The paid version brings the possibility of using GPT-4.
More information here

Can we summarize a ticket several times?#

Yes. A refresh button is available to generate a new summary. Be careful, this enters a new count.

Is the countdown started if GLPI AI summarizes a ticket that had already been summarized?#

No. A cache exists to avoid a new count. On the other hand, if you click on refresh, a new summary will be executed and your credit will be calculated.

Can I consult consumption from GLPI?#

Yes. From Setup > General, GLPI AI tab, it is possible to see consumption in real time. You can also go to this URL

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Can we define a consumption limit#

Yes. From Setup > General, GLPI AI tab, it is possible to modify the authorized credit in order to avoid overconsumption.

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Can we restrict rights to GLPI AI?#

Yes. From the Administration > Profiles tab, select the desired profile and activate/deactivate, from the GLPI tab AI, the ability to summarize tickets.

Can we add a global context so that the answer is relevant when establishing the summary?#

Yes. From Setup > Plugins, from the GLPI AI plugin, click > configure preferences, you can add context that will allow OPENAI to better understand how it should respond to your users.

Can we add a global role?#

Yes. From Setup > Plugins, from the GLPI AI plugin, click > configure preferences, you can add a role which will allow OPENAI to better understand its role and who it is addressing in order to express the most appropriate response.

Can we define a default language for creating the summary?#

Yes. From Setup > Plugins, from the GLPI AI plugin, click > configure preferences, select in which language the summary should be established.